Abstract
This article formed the basis of a multimedia presentation at the Queensland Open Learning Network conference in Brisbane in December, 1996. New information technologies are forcing major changes on both traditional campus‐based institutions and the large autonomous open universities. Some reasons for introducing new technologies are incompatible with traditional views of open‐ness and distance. For instance, the move to computer‐based learning raises major issues of access and student support for distance learners. Nevertheless mere are some strategies for addressing these issues. The new technologies now allow for a powerful combination of highly interactive stand‐alone material with two‐way asynchronous communication between teachers and students. There is seen to be a relationship between the type of technology used and the type of learning outcomes intended, but still little hard evidence that these outcomes are actually achieved. To achieve the most cost‐effective use of new technologies major changes are required to the organisation of both dual‐mode and dedicated open learning institutions. As well as the need for institutional re‐structuring, there is also a need for open and distance educators to re‐think and re‐define their roles.