Conversation-based mail

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Abstract
A new message communication paradigm based on conversations that provides an alternative to memo - and conference -based mail is described. A conversation-based message system groups messages into conversations, and orders messages within a conversation according to the context in which they were written. The message context relation leads to an efficient implementation of conversations in a distributed environment and supports a natural ordering of messages when viewed by the user. Experience with a prototype demonstrates the workability of conversation-based mail and suggests that conversations provide a powerful tool for message communication.

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