Software maintenance metrics: a case study
- 1 January 1994
- conference paper
- Published by Institute of Electrical and Electronics Engineers (IEEE)
- p. 392-401
- https://doi.org/10.1109/icsm.1994.336755
Abstract
With the advent of total quality management (TQM) organizations are using metrics to improve quality and productivity. Software maintenance organizations are no exception. In 1987 the US Navy established a centralized software support activity (SSA) to provide software maintenance for cryptologic systems. At that time two systems were supported and a software maintenance metrics program was established to support the goals of the SSA. This experience report provides a case study of the software maintenance metrics program over a six year period. It provides insights and lessons learned after supporting two systems for their entire maintenance phase.Keywords
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- Software maintenance metrics: a case studyPublished by Institute of Electrical and Electronics Engineers (IEEE) ,1994
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