Customer-sales associate retail relationships

• 1 January 1996
• journal article
• Published by Elsevier in Journal of Retailing
• Vol. 72  (3) , 223-247
• https://doi.org/10.1016/s0022-4359(96)90028-7

Abstract

Keywords

• DIFFERENTIATE
• SALES ASSOCIATE
• LOYALTY
• CUSTOMER
• FUNCTIONALITY
• MODEL
• RETAIL
• RELATIONSHIP
• EMPLOYEES