A comparative analysis of surveyors from six hospital accreditation programmes and a consideration of the related management issues.
Open Access
- 1 February 1998
- journal article
- research article
- Published by Oxford University Press (OUP) in International Journal for Quality in Health Care
- Vol. 10 (1) , 7-13
- https://doi.org/10.1093/intqhc/10.1.7
Abstract
Purpose. To gather data on how accreditors manage surveyors, to compare these data and to offer them to the accreditors for improvement and to the scientific community for knowledge of the accreditation process and reinforcement of the credibility of these processes. Data source. The data were gathered with the aid of a questionnaire sent to all accreditors participating in the study. Results. An important finding in this comparative study is the different contractual relationships that exist between the accreditors and their surveyors. Conclusion. Surveyors around the world share many common features in terms of careers, training, work history and expectations. These similarities probably arise from the objectives of the accreditors who try to provide a developmental process to their clients rather than an ‘inspection’.Keywords
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