Consultation on Organisational Levels: An Intervention Framework

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Abstract
Many models and typologies exist in the fields of organisational behaviour and consultation. One model, developed by Rashford and Coghlan, focuses on organisational levels as a framework for managing human resources. Four organisational levels — individual, face‐to‐face team, group‐divisional and policy‐strategy — are distinguished and each level is defined in terms of tasks and interventions. In the field of consultation, the typology of Blake and Mouton is well established. This typology presents a classification system of five consultation interventions — acceptant, catalytic, confronting, prescriptive and theory. It has widely influenced thinking on, and training in, consultation skills. The Blake and Mouton typology is applied to the Rashford and Coghlan framework with a view to its further development.

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