Empowerment and trust key to partnerships
- 1 February 1995
- journal article
- Published by Emerald Publishing in The TQM Magazine
- Vol. 7 (1) , 38-41
- https://doi.org/10.1108/09544789510076906
Abstract
In 1991 SGS-THOMSON introduced partnerships with key suppliers. Describes how the partnership excellence programmes (PEP) developed. Shows how emphasis on employee empowerment and building trust relationships has resulted in continuous improvements within the supply chain.Keywords
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