Managing Bank Productivity Using Data Envelopment Analysis (DEA)

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Abstract
One bank used data envelopment analysis (DEA) to substantially improve its branch productivity and profits while maintaining service quality. It identified over $6 million of annual expense savings not identifiable with traditional financial and operating ratio analysis in its 33-branch system. A fairly new linear-programming-based benchmarking technique, DEA explicitly considers all the resources each branch uses and the services it provides. It compares branches objectively to identify the best-practice branches, the less productive branches, and the changes the less productive branches need to make to reach the best-practice level and to improve their profitability.

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