Abstract
Many of the needs of women and families using the maternity services are simple. They want care that is ‘respectful, personalized and kind.’ They want to see trusted and familiar faces. They want to know the pros and cons of various treatments and which of these are likely to be of benefit. They want to be given a choice of caregivers. They want services that are accessible: geared to meet their needs, not the needs of health care professionals.

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