Sustainable Competitive Advantage in Service Industries: A Conceptual Model and Research Propositions
Open Access
- 1 October 1993
- journal article
- research article
- Published by SAGE Publications in Journal of Marketing
- Vol. 57 (4) , 83-99
- https://doi.org/10.1177/002224299305700407
Abstract
The purpose of competitive strategy is to achieve a sustainable competitive advantage (SCA) and thereby enhance a business's performance. The authors focus on the distinctive organizational skills and resources underlying SCA in service industries and the moderating effects of the characteristics of services, service industries, and firms within an industry on the skills and resources underlying a business's competitive positional advantages. The proposed conceptual model of SCA in service industries and propositions builds on relevant literature in the fields of marketing, strategic management, and industrial organization economics.Keywords
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