Customer Satisfaction: A Meta-Analysis of the Empirical Evidence

• 1 January 2001
• journal article
• review article
• Published by Springer Nature in Journal of the Academy of Marketing Science
• Vol. 29  (1) , 16-35
• https://doi.org/10.1177/009207030102900102

Abstract

Keywords

• META ANALYSIS
• EMPIRICAL EVIDENCE
• CUSTOMER SATISFACTION
• SATISFIABILITY