Limiting diffusions for the conditioned M/G/1 queue

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Abstract
The virtual waiting time process, W(t), in the M/G/1 queue is investigated under the condition that the initial busy period terminates but has not done so by time n ≥ t. It is demonstrated that, as n → ∞, W(t), suitably scaled and normed, converges to the unsigned Brownian excursion process or a modification of that process depending whether ρ ≠ 1 or ρ = 1, where ρ is the traffic intensity.

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