Quality end user-developed applications
- 1 March 1992
- journal article
- Published by Association for Computing Machinery (ACM) in ACM SIGMIS Database: the DATABASE for Advances in Information Systems
- Vol. 23 (1) , 1-11
- https://doi.org/10.1145/134347.134350
Abstract
This article examines the dimension of quality in end user-developed applications. Quality is defined as the degree to which an application of "high grade" accomplishes or attains its goal from the perspective of the user. We propose a definition for "quality" as a combination of end user information satisfaction and application utilization. We then discuss three measurement instruments that were developed to capture the dimensions of quality and assess their psychometric properties.Keywords
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