Factors underlying distance learner satisfaction with televised college‐level courses

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Abstract
Two investigations were conducted to identify the major dimensions of distance learner satisfaction with live‐broadcast, interactive (one‐way video, two‐way audio) televised college‐level courses. In the first study, factor analyses were used to explore the responses of 201 currently enrolled students to the Telecourse Evaluation Questionnaire. The analyses identified seven distinct dimensions of course satisfaction. A comparable study was conducted one year later using a different sample of 177 distance learners who were also enrolled in the televised courses. A factor analysis of these data validated the original results in that, as predicted, seven comparable dimensions were identified. Overall results are discussed in terms of the practical benefits the research offers to both program personnel and evaluation researchers.