Crosby talks quality
- 1 April 1989
- journal article
- Published by Emerald Publishing in The TQM Magazine
- Vol. 1 (4)
- https://doi.org/10.1108/eb059474
Abstract
Philip Crosby, one of the world's leading experts on quality management, believes that leadership is the major issue facing chief executives today. It is his firm opinion that too many of our senior executives are skilled managers and not enough are leaders. In this interview Mr Crosby discusses the skills that tomorrow's managers will need to lead a Quality Revolution.Keywords
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