CITIZEN'S CHARTER: THE CULTURAL CHALLENGE
- 1 September 1992
- journal article
- Published by Wiley in Public Administration
- Vol. 70 (3) , 395-404
- https://doi.org/10.1111/j.1467-9299.1992.tb00946.x
Abstract
No abstract availableThis publication has 5 references indexed in Scilit:
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- The Empowerment Process: Integrating Theory and PracticeAcademy of Management Review, 1988
- A consumer‐oriented culture?Public Money and Management, 1988
- Management StylesLeadership & Organization Development Journal, 1986
- Marks and Spencer and the Civil Service: A Comparison of Culture and MethodsPublic Administration, 1981