Is This a Real Person?
- 1 May 2001
- journal article
- research article
- Published by SAGE Publications in Management Communication Quarterly
- Vol. 14 (4) , 659-665
- https://doi.org/10.1177/0893318901144010
Abstract
No abstract availableThis publication has 5 references indexed in Scilit:
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- The Real-Time Service Product: Conquering Customer Time and SpacePublished by SAGE Publications ,2000
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- Can I Help You?Management Communication Quarterly, 1994
- Predictability and Personalization in the Service EncounterJournal of Marketing, 1987