Abstract
Humans are complicated devices. Thus, systems in which people are embedded necessarily are complex. In order to better develop such systems, a means to organize and understand human complexity is required. Theoretical models of human information processing are one cognitive-engineering tool to help system development. This paper discusses the kinds of models that might be effective in solving practical problems. Suggestions are given for selecting a useful model from the plethora of available theoretical models. These issues are illustrated in the context of current research aimed at providing a general model of human cognition and action for application to the development, operation, and maintenance of nuclear power plants in Japan.

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