Integrating Patient Satisfaction with a Quality Improvement Program
- 1 December 1994
- journal article
- Published by Wolters Kluwer Health in JONA: The Journal of Nursing Administration
- Vol. 24 (12) , 28-31
- https://doi.org/10.1097/00005110-199412000-00009
Abstract
Meeting and exceeding customers' expectations is the heart of any quality improvement program. The authors describe the development of a survey tool designed to assess patient satisfaction and its role in the hospital's total quality management initiative.Keywords
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