Good communication in cancer nursing

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Abstract
The author examines patient satisfaction studies which indicate a deficit in nurses’ communication skills, and discusses her own research into how effectively nurses communicate with people who have cancer. She argues that if these skills are to be improved, there is a need for mm experiential methods of teaching, designed to raise nurses’ levels of self-awareness ‘Effective communication is perhaps the most important attribute of successful medicine and nursing’ (1), but what is meant by ‘effective communication’? According to Cassee, ‘effective communication is achieved when open two way communication takes place and patients are informed about the nature of their illness and treatment and are encouraged to express their anxieties and emotions’ (2).

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