Implications of Japanese Total Quality Control for Western Organizations: Dimensions of an Intercultural Hybrid
- 1 January 1993
- journal article
- research article
- Published by SAGE Publications in International Journal of Business Communication
- Vol. 30 (1) , 29-47
- https://doi.org/10.1177/002194369303000102
Abstract
This study investigates Total Quality Control (TQC), stressing the central role of com munication processes. Business communication scholars are challenged to incorporate TQC as a macro framework in the ongoing dissection of the quality movement within Western organizations. TQC is a hybrid of Western theory and innovations blended with Japanese cultural influences, implementations, and reinventions. TQC stresses communication that is: decentralized, vertical-upward, interdepartmental, interdepen dent, trusting, long-term, group-oriented, reciprocal, immediate, nurturing feedback, flexible, and characterized by close proxemics.Keywords
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