Impact of same-day appointments on patient satisfaction with general practice appointment systems
- 1 September 2008
- journal article
- research article
- Published by Royal College of General Practitioners in British Journal of General Practice
- Vol. 58 (554) , 641-643
- https://doi.org/10.3399/bjgp08x330780
Abstract
Following recent concerns about patients' inability to book appointments in advance, this study examined the relationship between the proportion of GP appointments reserved for same-day booking, and patient satisfaction with appointment systems. In a survey of 12,825 patients in 47 practices, it was found that a 10% increase in the proportion of same-day appointments was associated with an 8% reduction in the proportion of patients satisfied. Practices should be wary of increasing the level of same-day appointments to meet access targets.Keywords
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