Organizational Knowledge Management

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Abstract
Significant payoff potential exists for organizations that effectively exploit artificial intelligence technologies to manage organizational knowledge. The fundamental concepts of knowledge management, knowledge acquisition, knowledge representation, and knowledge utilization are examined in light of the unique characteristics of organizational problems. Key areas where these technologies can be applied in organizational settings are discussed, including document processing, organizational learning, information systems management, and group decision support systems. Managerial issues regarding worker resistance, competitive advantage, and cost of adopting knowledge management technology are also considered.

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