Core and Peripheral Employees in Hotel Operations

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Abstract
This article discusses approaches to work flexibility and the use of core and peripheral workers in the hotel industry. It argues that hotel companies have traditionally neglected building a core workforce and resorted to using “peripheral” workers in key operative jobs. It distinguishes between three groups of core workers that can be found in hotels: company core staff, who make their careers across a range of units in a hotel group; unit core staff, who are limited to the single hotel unit; and operative core staff, who may develop their careers within one hotel or across a number of hotels. The problems of developing such an operative core are discussed, as are the consequences of not developing it.

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