Errors and error correction in automatic speech recognition systems

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Abstract
Errors, whether created by the user, the recognizer, or inadequate systems design, are an important consideration in the more widespread and successful use of automatic speech recognition (ASR). An experiment is described in which recognition errors are studied under different types of feedback. Subjects entered data verbally to a microcomputer according to four experimental conditions: namely, orthogonal combinations of spoken and visual feedback presented concurrently or terminally after six items. Although no significant differences in terms of error rates or speed of data entry were shown across the conditions, analysis of the time penalty for error correction indicated that as a general rule, there is a small timing advantage for terminal feedback, when the error rate is low. It was found that subjects do not monitor visual feedback with the same degree of accuracy as spoken, as a larger number of incorrect data entry strings was being confirmed as correct. Further evidence for the use of ‘second best’ recognition data is given, since correct recognition on re-entry could be increased from 83·0% to 92·4% when the first choice recognition was deleted from the second attempt. Finally, the implications for error correction protocols in system design are discussed.