Abstract
At any given time 86 per cent of Buckman Laboratories’ 1,300 employees are out of the office working with customers located in 102 countries. This diverse and dispersed workforce presents special problems for the creation and management of the company’s intellectual capital. Faced with these challenges and the need to bring new knowledge and skills to its employees in a cost effective manner, Buckman Laboratories has created an online, multi‐lingual learning centre.

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