An Empirical Investigation of the Effects of Decision Aids on Problem‐Solving Processes*
- 1 May 1992
- journal article
- research article
- Published by Wiley in Decision Sciences
- Vol. 23 (3) , 648-672
- https://doi.org/10.1111/j.1540-5915.1992.tb00410.x
Abstract
Despite the growing number of investigations examining decision support systems (DSS), relatively few empirical studies have evaluated the effects of DSS on problem‐solving processes. This study uses protocol analysis to investigate the impact of a specific decision aid on problem‐solving processes in a semi‐structured problem. Results indicate that decision aids influence the problem‐solving processes of decision makers. The effect of a decision aid is found to be contingent on familiarity with the decision aid, task familiarity, and the interaction of these two factors. Suggestions for incorporating interaction effects and problem‐solving processes into future examinations are proposed.Keywords
This publication has 79 references indexed in Scilit:
- Verbal protocol research in auditingAccounting, Organizations and Society, 1989
- Process tracing methods: Contributions, problems, and neglected research questionsOrganizational Behavior and Human Decision Processes, 1989
- Complex decision making: A longitudinal study of process and performanceOrganizational Behavior and Human Decision Processes, 1985
- Expert vs novice decision making in accounting: A summaryAccounting, Organizations and Society, 1984
- Human information processing research in accounting: The state of the art in 1982Accounting, Organizations and Society, 1982
- Problem perception and knowledge structure in expert and novice mathematical problem solvers.Journal of Experimental Psychology: Learning, Memory, and Cognition, 1982
- Problem solving and the development of abstract categories in programming languagesMemory & Cognition, 1981
- Information acquisition and attribution processes.Journal of Personality and Social Psychology, 1980
- The effects of feedback on task group behavior: A review of the experimental researchOrganizational Behavior and Human Performance, 1979
- A Coefficient of Agreement for Nominal ScalesEducational and Psychological Measurement, 1960