Reuters: a survey of end‐user searching

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Abstract
As part of its commitment to new technology Reuters, the international news-gathering agency, is replacing its library of press cuttings' files with a full-text database, Newsbank. Until the introduction of Newsbank, information retrieval from the cuttings' files was carried out by a team of trained librarians; now it is the journalists — the end-users — who are expected to search the database. In order to obtain feedback on the value and use of Newsbank a questionnaire was distributed to Reuters' journalists. Results show that Newsbank, in its present form, is not a success. Furthermore there is a strong feeling amongst the journalists that information retrieval is not part of their job but should be carried out by trained librarians.

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