Total Quality Management and employee involvement: Are they compatible?

Publisher Website
Google Scholar
Abstract
Total Quality Management (TQM) programs are an important and prominent approach to management. With the creation of the Baldrige award and the competitiveness challenges which many corporations face, they have become extremely popular in (he United States during the last decade. Despite the recent Hurry of studies questioning their effectiveness, most large corporations have a program that incorporates some of the practices and principles of total quality management.1 One of the most important principles of TQM concerns employee involvement or, as it is often called, empowerment. It is common for a TQM program to state that employee involvement is very important to its success.

This publication has 0 references indexed in Scilit: