Perspectives on Queues: Combining Queues is Not Always Beneficial
- 1 December 1987
- journal article
- Published by Institute for Operations Research and the Management Sciences (INFORMS) in Operations Research
- Vol. 35 (6) , 906-909
- https://doi.org/10.1287/opre.35.6.906
Abstract
Contrary to common calculation, there are reasons for believing that combining queues, especially queues of people, may at times be counterproductive. These reasons include customer reaction, jockeying between separate queues, increased costs and service times for combined queues, and the absence of published before-and-after studies.Keywords
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