Quality in R&D: Putting Quality into the R&D Process

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Abstract
Recent shifts toward globalized companies, shared techno-economic power, and time-based competition are affecting the way R&D is performed in American industry. As we search for ways to make R&D investments more productive, the abiding issue arises of whether and how to measure R&D effectiveness objectively. This article argues that such measurements are important and possible, and that appropriate guidelines already exist in the form of the Total Quality Management approach. The fundamental tenets of achieving total quality management are outlined, and their connection with the requirements for effective R&D management is shown. A disciplined approach for measuring R&D effectiveness that is being developed at the Square D Company is then described.

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