The Comfort and Satisfaction of Air Travelers—Basis for a Descriptive Model
- 1 February 1974
- journal article
- research article
- Published by SAGE Publications in Human Factors: The Journal of the Human Factors and Ergonomics Society
- Vol. 16 (1) , 46-55
- https://doi.org/10.1177/001872087401600105
Abstract
The results of a questionnaire and interview survey are used as a basis for proposing a descriptive model of the comfort and satisfaction of the commercial air traveler. Passenger attitudes toward the present commercial air travel system are examined. Comfort is interpreted as being represented by a four-dimensional composite of commonly encountered environmental variables. Satisfaction is represented as a composite of safety, cost-benefit, luxury, and in-flight activity dimensions.Keywords
This publication has 2 references indexed in Scilit:
- Nonmetric Multidimensional Scaling: A Numerical MethodPsychometrika, 1964
- Multidimensional scaling by optimizing goodness of fit to a nonmetric hypothesisPsychometrika, 1964