Effect of Feedback on Verbal and Non‐verbal Courtesy in a Bank Setting
- 1 April 1987
- journal article
- Published by Wiley in Applied Psychology
- Vol. 36 (2) , 147-156
- https://doi.org/10.1111/j.1464-0597.1987.tb00381.x
Abstract
No abstract availableKeywords
This publication has 3 references indexed in Scilit:
- Between Service and Servility: Role Conflict in Subordinate Service RolesHuman Relations, 1980
- Fostering Friendliness in a Fast Food FranchiseJournal of Organizational Behavior Management, 1980
- Applications of Behavior Modification in Organizations: A Review and CritiqueAcademy of Management Review, 1978