Questions about Quality Costs
- 1 June 1989
- journal article
- Published by Emerald Publishing in International Journal of Quality & Reliability Management
- Vol. 6 (6)
- https://doi.org/10.1108/02656718910134250
Abstract
The importance of quality costs and benefits is sometimes not recognised by industrial managers. Quality costs money but the benefits which accrue are elusive and hard to quantify. The way in which quality costs have been regarded in the past are reviewed and the old basis challenged. A new basis for recognising and exploiting quality benefits is proposed.Keywords
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