Tradeoffs in Responses to Work Pressure in the Service Industry
- 1 July 2001
- journal article
- research article
- Published by SAGE Publications in California Management Review
- Vol. 43 (4) , 26-43
- https://doi.org/10.2307/41166099
Abstract
No abstract availableThis publication has 5 references indexed in Scilit:
- Cutting Corners and Working Overtime: Quality Erosion in the Service IndustryManagement Science, 2001
- Overcoming the improvement paradoxEuropean Management Journal, 1999
- Introduction: Service-Sector Productivity—The MS/OR ChallengeInterfaces, 1995
- Aspiration Level Adaptation: An Empirical ExplorationManagement Science, 1992
- Worker burnout: A dynamic model with implications for prevention and controlSystem Dynamics Review, 1985