A Delivery Service Index
- 1 November 1979
- journal article
- other
- Published by SAGE Publications in Evaluation Quarterly
- Vol. 3 (4) , 643-660
- https://doi.org/10.1177/0193841x7900300408
Abstract
Drawing on social judgment theory for its theoretical underpinnings, this article presents a method for combining several descriptive indicators to yield an aggregated single summative index of the overall quality of the services received by clients in a service delivery system or program. The method described is based on the judgments of an evaluative panel and can be applied to a wide variety of populations and types of services. The delivery service index itself can be used as a dependent variable in analyses of variance or employed in correlational studies.Keywords
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