The measurement of user information satisfaction
Open Access
- 1 October 1983
- journal article
- research article
- Published by Association for Computing Machinery (ACM) in Communications of the ACM
- Vol. 26 (10) , 785-793
- https://doi.org/10.1145/358413.358430
Abstract
This paper critically reviews measures of user information satisfaction and selects one for replication and extension. A survey of production managers is used to provide additional support for the instrument, eliminate scales that are psychometrically unsound, and develop a standard short form for use when only an overall assessment of information satisfaction is required and survey time is limited.Keywords
This publication has 6 references indexed in Scilit:
- Development of a Tool for Measuring and Analyzing Computer User SatisfactionManagement Science, 1983
- PERCEIVED USEFULNESS OF INFORMATION: A PSYCHOMETRIC EXAMINATION*Decision Sciences, 1980
- A User's Behavior toward His MISMIS Quarterly, 1979
- AN EMPIRICAL INVESTIGATION OF THE DIMENSIONALITY OF THE CONCEPT OF INFORMATION *Decision Sciences, 1978
- Why Information Systems FailPublished by Columbia University Press ,1975
- Perceptions of the Value of a Management Information System.The Academy of Management Journal, 1974