Morale in a Hospital Business Office

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Abstract
"Everybody who comes into our office acts as if we were the most mercenary people in the world. You'd think we were after their blood. I'm getting so I'm almost ashamed to tell people where I work, honestly. I cringe when people seem to recognize me on the street. Isn't that awful? But it is true. I met a man in the bank just yesterday who looked vaguely familiar to me so I smiled slightly at him, you know the way that is. He turned on me with such a look, really I thought for a minute that he was going to hit me, that's how ugly he looked. Then I remembered him. He had been in the office about a month ago and had an argument about his bill."

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