Systems Change: A Case Study

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Abstract
This article describes a systems change model developed by the University of Washington's Inservice Training and Program Development Systems in cooperation with local school districts. The systems change model, a participatory, problem-solving model, consists of five phases through which an agency proceeds to institute change: entry, mobilization, planning, implementation, and review. The model stresses dispersal of hierarchical control and emphasizes organizational members' skills and problem-solving abilities to identify and implement changes and generate local policies. The article presents a case study in which the systems change model is applied in a specific organizational setting. It provides examples of activities that occurred during each phase of the model and the kinds of changes identified and implemented by members of the organization.

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