TQM Is Common Sense

1 June 1994

journal article
Published by Emerald Publishing in Managing Service Quality: An International Journal

Vol. 4 (3) , 6-9
https://doi.org/10.1108/09604529410057701

Abstract

Examines, in the form of an amusing discussion, the pros and cons of implementing quality management within a company. Provides definitions of quality and also the customer. Suggests how quality can be improved within a company. Concludes that quality ought to be managed through processes and employees.

Keywords

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