Games Nobody Wins
- 1 November 1983
- journal article
- research article
- Published by SAGE Publications in Cornell Hospitality Quarterly
- Vol. 24 (3) , 72-79
- https://doi.org/10.1177/001088048302400314
Abstract
Understanding the principles of transactional analysis will help you and your staff head off negative interactions- with each other and with customersKeywords
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