Guest histories: An untapped service resource

• 1 August 1991
• journal article
• Published by Elsevier in Cornell Hospitality Quarterly
• Vol. 32  (2) , 29-37
• https://doi.org/10.1016/0010-8804(91)90075-3

Abstract

Keywords

• GUEST HISTORIES
• UNTAPPED SERVICE
• RESOURCE ADVANCES
• SERVICE RESOURCE
• HOTEL GUESTS
• HOTEL OPERATORS