The Culture of Mediation: Private Understandings in the Context of Public Conflict

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Abstract
Organizations and interorganizational fields (Warren 1967) are made up of subunits that have conflicting interests and conflicting points of view. These differences are essential for organizational functioning: They allow specialized talents and perspectives to develop (Follett 1942) and provide members with strategies of action (Swidler 1986), values (Bartunek 1984), and identities (Louis 1980). But the different groups, with their different identities and perspectives, need to be coordinated as well (Lawrence and Lorsch 1967). Conflict and cooperation are both essential. Too often, we see intergroup relations in and among organizations as either conflictual (Raelin 1985) or cooperative (Peters and Waterman [Page 144] 1982). In ...

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