Managing Service Demand at the Point of Delivery

This publication has 5 references indexed in Scilit:

• Motivating the Client/Employee System as a Service Production Strategy
  Academy of Management Review, 1983
• Operations change interactions in a service environment: Attitudes, behaviors, and profitability
  Journal of Operations Management, 1981
• The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions
  Operations Research, 1981
• A Review of Models for Mapping the Socio-Technical System
  A I I E Transactions, 1975
• Technology, Territory, and Time
  Human Relations, 1959