Quality measurement in the public sector: Some perspectives from the service quality literature

1 May 1998

journal article
research article
Published by Taylor & Francis in Total Quality Management

Vol. 9 (2-3) , 321-333
https://doi.org/10.1080/0954412989171

Abstract

(1998). Quality measurement in the public sector: Some perspectives from the service quality literature. Total Quality Management: Vol. 9, No. 2-3, pp. 321-333.

Keywords

SERVICE QUALITY
QUALITY MEASUREMENT
QUALITY LITERATURE
PUBLIC SECTOR
PERSPECTIVES

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