Remote Conversations: The Effects of Mediating Talk With Technology
- 1 December 1995
- journal article
- Published by Taylor & Francis in Human–Computer Interaction
- Vol. 10 (4) , 401-444
- https://doi.org/10.1207/s15327051hci1004_2
Abstract
Three different videoconferencing systems for supporting multiparty, remote conversations are described and evaluated experimentally. The three systems differed by how many participants were visible at once, their spatial arrangement, and control over who was seen. Conversations using these systems were compared to same-room (Experiment 1) and audio-only (Experiment 2) conversations. Specialized speech-tracking equipment recorded the on-off patterns of speech that allowed objective measurement of structural aspects of the conversations, such as turn length, pauses, and interruptions. Questionnaires and interviews also documented participants' opinions and perceptions in the various settings. Contrary to expectation, systems in which visual cues such as selective gaze were absent produced no differences in turn-taking or in any other aspect of the structure of conversation. In fact, turn-taking was unaffected even when visual information was completely absent. Overall, only the same-room condition showed a...Keywords
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