Taking the measure of service
- 1 June 1982
- journal article
- Published by Emerald Publishing in Aslib Proceedings
- Vol. 34 (6) , 273-294
- https://doi.org/10.1108/eb050848
Abstract
I should like to begin with an analogy, which was used originally by Alan Gilchrist in a paper on cost-effectiveness some years ago. The analogy is repeated almost verbatim because it says precisely what I want to say, better than I could have said it myself.Keywords
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