Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction
- 1 January 1998
- journal article
- research article
- Published by JSTOR in Journal of Accounting Research
- Vol. 36, 1-35
- https://doi.org/10.2307/2491304
Abstract
No abstract availableThis publication has 5 references indexed in Scilit:
- Liquid micellar discontinuous cubic mesophase from ternary monoolein/ethanol/water mixturesColloids and Surfaces A: Physicochemical and Engineering Aspects, 2007
- Valuation and Clean Surplus Accounting for Operating and Financial Activities*Contemporary Accounting Research, 1995
- Earnings, Book Values, and Dividends in Equity Valuation*Contemporary Accounting Research, 1995
- Estimation and Market Valuation of Environmental Liabilities Relating to Superfund SitesJournal of Accounting Research, 1994
- Nonlinear Iterative Partial Least Squares (NIPALS) Modelling: Some Current DevelopmentsPublished by Elsevier ,1973