Using Perspective Taking to Manage Conflict and Affect in Teams
- 1 March 1996
- journal article
- Published by SAGE Publications in The Journal of Applied Behavioral Science
- Vol. 32 (1) , 101-115
- https://doi.org/10.1177/0021886396321007
Abstract
This research explores how group- and organizational-level factors affect errors in administering drugs to hospitalized patients. Findings from patient care groups in two hospitals show systematic differences not just in the frequency of errors, but also in the likelihood that errors will be detected and learned from by group members. Implications for learning in and by work teams in general are discussed.Keywords
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