Incentive effects of service efforts and accomplishments performance measures: a need for experimentation

1 January 1995

journal article
research article
Published by Taylor & Francis in International Journal of Public Administration

Vol. 18 (2-3) , 383-407
https://doi.org/10.1080/01900699508525014

Abstract

Work on Service Efforts and Accomplishments (SEA) has been described largely in terms of its value as a monitoring tool. However, extant literature describes the complementarity of monitoring and incentives. This paper advocates experimentation with the use of the SEA performance measures in incentive plans in conjunction with experimentation in reporting in order to effectively motivate future efforts as well as measure past results.

Keywords

This publication has 3 references indexed in Scilit:

Program Performance Measures: Designing a System to Manage for Results
Public Productivity & Management Review, 1993
Effectiveness Measurement in Probation: A View from the Troops
The Howard Journal of Criminal Justice, 1992
A Manager's Guide to the Meaning and Uses of Performance Measurement
The American Review of Public Administration, 1981